General Interests

Information Technology

Information technology is one of the fastest growing career paths in today’s technology connected society. IT will forever be needed regardless of the tech revolutions or strides in artificial intelligence that we see everyone making today.

The real definition of IT or information technology is different for each technician or manager who works within or closely with IT professionals. We are the first responders of the company, the backbone of the employees, and we are the computer nerds that keep everything afloat and scare technology into submission.

My definition of IT is a little different than most. IT, more specifically the people working in IT, are the employees/technicians that every single other employee relies on. IT workers are the backbone of the company and keep everything running. IT is the ER of the company. IT is more than a group of people, but rather a necessary indisposable group of people who are passionate about technology and helping others.

I enjoy working in IT and find it rewarding to be ther person that employees go to for help. I take pride in being able to help someone with an issue, and I will always do what I can to improve the experience of the employees I help.

Information Security

Information security, or as it’s mostly known, Cyber Security, is extremely important in todays connected world. Everything is interconnected and can be attacked at any moment. I find passion in studying and securing infrastructure within my workplace, and even at home. I find that cyber security goes farther into the realm of helping people more than even IT does. When you work in information security, your job is to make sure that everyone who connects to your services are protected and safe from cyber attackers.

Currently I hold an Associates of Science in Cyber Security and I’m working towards a Bachellors of Applied Technlogy in Cyber Security. I’m passionate about tech and helping people, but even more so about making the internet more secure for all users.

Key Skills

Technical Support

I have provided tech support at various companies for a total of 5 years. Focuses include: Microsoft 365, MacOS, and Azure

OS Support

I am versed in MacOS, Windows, and Linux. I also have experience in iOS, iPadOS, and Android

Customer Service

I have gained many years of customer service experience, including in IT. IT required a good grasp of customer service

Communication

In IT, communication is key. I have learned how to communicate issues quickly and effectively in a professional manner.

Ticketing

I have experience with 3 different ticketing systems. ServiceNOW, FreshService, and ZenDesk

Computer Repair

I am Dell Technologies Certified to perform a range of repairs from laptops to servers. I have experience replacing batteries, keyboards, LCDs, etc.

Home Lab

I personally maintain a homelab consisting of many different computers running as many services as possible. I find that maintaining a lab and working with hardware and software helps me learn and apply concepts that I can turn around and apply to my job. My homelab is never in a finished state and is always being added to.

Click the button to go to my homelab site and take a look.